MoS Dr. Jitendra Singh Personally Calls Up Complainants Who Lodged Grievances
Redressal of Grievances
A govt servant in Delhi Received Call from the Minister In-charge himself to ensure the redressal of his grievance relating to “Modified Assured Career Progression” (MACP)
The Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh randomly called up on telephone as a part of the periodic exercise started by him to personally speak to complainants in order to confirm the redressal of their grievance and also to assess their level of satisfaction, here yesterday. The Minister received some of the spontaneous responses from the complainants he called.
Shri Sanjay Sati from West Patel Nagar, New Delhi, working in the Department of Animal Husbandry said that he was overwhelmed by this experience. He said that he received calls from different officers in Department of Administrative Reforms & Grievances (ARPG), culminating in a final call from the Minister In-charge himself to ensure the redressal of his grievance relating to “Modified Assured Career Progression” (MACP).
Another complainant, Shri Bharat Sarmalkar from Tilak Nagar, Chembur in Maharasthra, said that his Passport renewal case had been pending for the last three months and it was amazing that when he filed his grievance with ARPG, he received the new renewed passport within no time, followed by a phone call from the office and now a phone call from the Minister in-charge himself.
Shri Gyan Singh from Haiderpur, Delhi was thankful because since his retirement from DDA as a Staff Car Driver, he had been receiving only provisional pension and was denied the pension benefits due to non-regularization of suspension period during the service. He said, he filed his complaint with the ARPG as last resort and not only his pension benefits were released, but he also received a phone call from ARPG confirming the same.
Dr Jitendra Singh said that in the last two years, not only the grievance redressal mechanism under the government had been made proactive, but there was also an attempt to reach out to complainants directly. The result of this, he said, was that before the present government came in, the number of grievances / complaints per year was only 2 lakh, which had in last two years gone up to over 6 lakh per year because of prompt and satisfactory redressal of most of the complaints.
Dr Jitendra Singh said, a mechanism has been evolved to review the status of grievance redressal on weekly basis and mostly the percentage of grievance redressal is more than 85% every week. Even in the current week ending on last working day of 19th August at 6:00 pm, out of 16890 complaints received, 16414 amounting to 97% had been disposed off. Those of the complaints which remain unaddressed and for which sometimes there are reminders on the Social Media, he said, the actual reasons are either technical or subjective reasons of complaint which may not be amenable to response under existing rules and regulations.
Get Free Email Updates
Follow us on Telegram Channel, Twitter & Facebook and Whatsapp Channel for all Latest News and Updates
Respected Sir,
With due regards, your attention is invited to the letter cited under reference which has been sent in response to OFB letter No. 11/7th CPC/2015, Dated 27.11.2015 wherein it is mentioned that detailed justification for upgradation of Grade Pay of ‘Pharmacist’ from Rs. 2800 to Rs. 4200 for direct entry. Hence, following justification is submitted for kind consideration:-
1. It must be kept in the mind some of the factors while determining the pay scale of a particular cadre are like the source and mode of recruitment/appointment, the qualifications, the nature of work, the value judgment, responsibilities, reliability, experience, confidentiality and functional requirement etc.
2. In OFB organizational as well as other Ministries/Departments, Pharmacists are directly recruited through open competition.
3. The educational qualification of Pharmacists in OFB is Class XII in Science + two years Diploma in Pharmacy + three months training + Certificate of Registration with Pharmacy Council.
4. The educational qualification of Pharmacist is not inferior to Chargeman (Tech) or Junior Engineer whose education qualification is Class X with Science + three years Diploma in Engineering Branches. Chargeman (Tech) / Junior Engineers are recruited in the Grade Pay of Rs. 4200/-.
5. Duties of Registered Pharmacists to their Patients : Patient Counseling; Upon receipt of a prescription (prescription drug order) and following a review of the patient’s record, a Registered Pharmacist shall personally initiate discussion of matters that will enhance or optimize drug therapy with each patient or care given of such patient. Such discussion shall be in person, whenever practicable or by telephone and shall include appropriate elements of patient counseling. Such elements may include the (1) Name and description of the drugs, (2) The dosage form, dose, route of administration, and duration of drug therapy, (3) Intended use of the drug and expected action, (4) Special directions and precautions for the drug, (5) Common severe side effects or adverse effects or interactions and therapeutic contra indications that may be encountered, including their avoidance, and the action required if they occur, (6) Techniques for self monitoring drug therapy, (7) Proper storage of drugs, (8) Prescription refill information, (9) Action to be taken in the event of a missed dose, (10) To ensure rational use of drugs. The Pharmacist shall maintain the records pertaining to drugs administered to the patients (drug card) that may be utilized for the evaluation of the drug therapy. The Pharmacist is authorized (as a Health care professional) to undertake process and outcome research, health promotion and education and provide health information and also to undertake the Pharmacoepidemiological studies.
A registered pharmacist shall undertake a pharmaceutical assessment of every prescription presented for dispensing. Assessment of the prescription should include but not be limited to assessment of whether; (i) The prescription is legally valid, (ii) The prescription includes an appropriate dosage form and appropriate route of administration, (iii) Prescription is appropriate to the patient’s condition, (iv) Duration of treatment is correct, (v) Prescription is appropriate according to patient’s Para-meters (age, weight etc.) and previous medication, (vi) Prescription is compatible with other medications, (vii) Prescription is consistent with formulary and guidelines, if nay Confidence/Secrecy; Confidences concerning individual or domestic life entrusted by patients to a registered Pharmacist and defects in the disposition or character of patients observed during medical attendance shall never be revealed unless their revelation is required by the laws of State. Prognosis: The registered pharmacist shall neither exaggerate nor minimize the gravity of a patient’s condition. He shall ensure himself that the patient, his relatives or his responsible friends have such knowledge of the patient’s condition as will serve the best interest of the patient and the family. Obligations to Sick; Though a registered Pharmacist is not bound to attend each and every person asking his service, he shall not only be ever ready to respond to the calls of the sick and the injured, but shall be mindful of the high character of his mission and the responsibility he discharges in the course of his professional duties.
Public and Community Health; Pharmacist, especially those engaged in public health work, shall enlighten the public concerning quarantine regulations and measures for the prevention of epidemic and communicable diseases. At all times the registered Pharmacist shall notify the constituted public health authorities of every case of communicable disease under his care, in accordance with the laws, rules and regulations of the health authorities. When an epidemic occurs a registered s registered Pharmacist shall not abandon his duty for fear of contracting the disease himself.
6. Other Responsibilities: Pharmacist is the person, responsible for procurement of medicines as per requirement of hospital / patient from different sources of sully. He, apart from huge stick of medicines, holds charge of all medical equipments distributed in different departments of hospitals. He is responsible for proper servicing and repair of delicate and very costly equipments.
It is worth to be noted that 80% – 90% patients who are visiting Out Patient Department of the hospital do come into the contact of the Pharmacist to obtain the various services mentioned hereinabove.
From above, it is crystal clear that Pharmacists deserve for grant of higher entry grade pay of Rs. 4200/- instead of Rs. 2800/-. Hence, now the time has come to consider the above averments in correct perspective to upgrade the entry pay of Pharmacist by the Department / Ministry / Government of India because the scope of interference through judicial review is extremely limited because the Court does not normally substitute its own views for those of expert bodies like the Pay Commission unless glaring infirmities are established. Radiographers: I would like to invite your attention to the Para 7.7.49 of the recommendations of 07th CPC wherein it is mentioned that Radiographers of Defence Establishments, the entry level qualification is class XII with Science + three years Diploma in Radiography in the Grade Pay of Rs. 2800/-.
Contrary to above, Radiographers working in Ordnance Factory Organization are continuing drawing pay in the pay scale of Rs. (5000 – 8000) (Pre-revised) or Grade Pay of Rs. 4200/- as per MOD ID No. PC-II-7(3)/2001/1/D(FY-I), dated 26.10.2010 and the revision of Recruitment Rules (SRO 88, Dated 03.08.2005) to incorporate the same is under process. Hence, entry pay of Radiographers in OFB will be revised to the corresponding replacement Grade Pay of Rs. 4200/- subsequent to the implementation of 07th CPC.
The above quoted is necessarily should be considered by MOH, Govt. of India and a fresh guide line may be given to all departments concerned especially Municipal Corporation of Delhi, because MCD never accept the guide lines of GOI for the financial matters related to Pharmacists.
Sir, I was a Central Govt. employee under Min. of Science and Technology (Department of Survey of India) retired during 2008. To my misfortune during the FY 14-15 my pension paying bank (State Bank of India, Shillong) has deducted and amount of Rs.48114/- as TDS where as I do not fall under tax payers category. In order to get the refund of the same ta e-filing was done by me during August, 2015. In response to that I have received an intimation from CPC, Bengalru that I had an outstanding amount of tax during FY 2007-08 when I was a working staff. After going through my records I found that there was no tax outstanding against me and accordingly obtained form 16 as well obtained a CC from my HoO. After sending all these documents the CPC, Bengaluru informed me that out of the total computing value of Rs.51,527/- and amount of Rs.27,852/- has been deducted and rest credited into my SB A/C. Sir, is it not an undue punishment to me? In this context, I appeal before you to kindly intervene into the matter and redress my grievances. Thanking you.
To,
The Hon’ble Health Minister
Govt. Of India
Respected Sir,
The Pharmacists working Delhi and in Municipal Corporation of Delhi are holding two or four year Diploma/ Degree in Pharmacy respectively from the Technical Board of Education after the qualifying 10+2 exams, but these are not obtaining technical pay scale from there concerned departments till now. The recommendations of 6 CPC was not implemented in MCD as per guide lines of Fast Track Committee, and decisions given by CAT and Hon’ble High Court of Delhi too.
if possible may kindly pay your kind attention in this matter , so that the Pharmacists can be able to get justice for which they deserve.
The Pharmacists working Delhi and in Municipal Corporation of Delhi are holding two or four year Diploma/ Degree in Pharmacy respectively from the Technical Board of Education after the qualifying 10+2 exams, but these are not obtaining technical pay scale from there concerned departments till now. The recommendations of 6 CPC was not implemented in MCD as per guide lines of Fast Track Committee, and decisions given by CAT and Hon’ble High Court of Delhi too.
if possible may kindly pay your kind attention in this matter , so that the Pharmacists can be able to get justice for which they deserve.
The above said is absolutely right the please pay your kind attention.
To,
The Hon’ble Health Minister
Govt. of India
Respected Sir,
The Pharmacists working Delhi and in Municipal Corporation of Delhi are holding two or four year Diploma/ Degree in Pharmacy respectively from the Technical Board of Education after the qualifying 10+2 exams, but these are not obtaining technical pay scale from there concerned departments till now. The recommendations of 6 CPC was not implemented in MCD as per guide lines of Fast Track Committee, and decisions given by CAT and Hon’ble High Court of Delhi too.
if possible may kindly pay your kind attention in this matter , so that the Pharmacists can be able to get justice for which they deserve.
The System to redress Grievances is far too unsatisfactory. GIGO. In normal course some sentences generally irrelevant are put as reply and cases are shown as closed. Administrative Law is extinct. Online Grievance redressal has been reduced to farce. Governments should review it. DOPT does not have mechanism to have feedback on implementation of the circulars/ orders issued by it.
Majority is not bothered about injustice to the innocents.
Good morning and good luck to innocents.
Great gesture by the MOS, PMO. I think if this trend continues, not only individual grievances will get drastically reduced but even court cases filed by pensioners associations and pending for several years will get eliminated. Really proactive approach by the Govt. Please keep it up, Hon’ble Minister!